Support & FAQ

General Questions

Can I lay the flooring myself? Does it require specialist tools?

TIMBERTHERM flooring is quick and easy to lay. There are no specialist tools required, making it the perfect solution for even for the most novice DIY enthusiast to install. We would, however, recommend that you use a qualified electrician when connecting to a mains supply.

Can I use it in my kitchen or bathroom? Is it safe?

Yes, Timbertherm’s prefinish is tested to IP65 (ingress protection), so it can be used in bathrooms and kitchens.

How do the running costs compare to other heating solutions?

TIMBERTHERM flooring is up to 40% more efficient and up to 60% more cost effective than any other form of heating.

Is it safe to use in my home? Has it been tested?

TIMBERTHERM flooring is perfectly safe to use in your home. It has been rigorously tested by independent laboratories to the most stringent European safety standards and has been awarded both CE and ROHS certifications.

What maintenance does the flooring require?

Once installed, TIMBERTHERM flooring requires no maintenance. To keep it looking good, just vacuum or sweep and clean, as necessary, with a damp cloth or mop the surface.

Do I need to use special insulation or underlay?

No, there is no requirement for special insulation or underlay. Standard foam & foil underlay can be used, which is available from all good flooring and DIY stores.

Is it compatible with smart thermostats?

Yes, you can use TIMBERTHERM flooring with smart thermostats. Please refer to manufacturer instructions of your chosen solution for further information on installation and always seek professional advice if you are not sure.

Documentation for Distibutors

We like to talk and we love to listen. Give us a call and a member of our team will be happy to assist with any questions you might have.

Call us for Support

You can get in touch by giving us a call on the below number. Please give as much information as possible to help us deal with your enquiry more efficiently. Usually, we’ll get back to you within one working day.

0330 120 0380